Effective date: August 13, 2026
Last updated: August 13, 2026

1. Who we are

This website, https://www.osaeresearch.com (the “Site”), is operated by Awaken Labs LLC, an Arizona limited liability company (“Awaken Labs,” “we,” “us,” or “our”), doing business as Osae Research. Awaken Labs LLC is the parent company of the Osae Research brand.

Mailing address:
Awaken Labs LLC
2350 West State Route 89A
Sedona, AZ 86336
United States

Privacy and support email: support@osaeresearch.com

When this Policy refers to “Osae Research,” it means the brand and storefront operated by Awaken Labs LLC.

2. Scope of this Policy

This Privacy Policy (the “Policy”) describes how we collect, use, disclose, and otherwise process personal information when you visit or use the Site, create an account, place an order, contact us, join a waitlist, subscribe to email, or otherwise interact with us online.

This Policy applies to personal information processed in connection with the Site and related U.S. customer operations. It does not apply to job applicants except where we collect information through the Site, and it does not apply to information that does not identify you (and cannot reasonably be linked to you).

By using the Site, you acknowledge this Policy. If you do not agree, do not use the Site or provide personal information.

Additional terms may apply to purchases, accounts, and research-use attestations (including our Terms & Conditions). If those terms conflict with this Policy on a privacy topic, this Policy controls for that topic.

3. Notice at collection

We collect the categories of personal information below. We use them for the business and commercial purposes described in this Policy, including fulfilling orders, operating accounts, verifying that buyers are 21 or older and purchasing for laboratory research, providing support, sending transactional and (where permitted) marketing email, measuring and improving the Site, detecting fraud, complying with law, and running advertising and analytics (including pixels and paid ads).

We may disclose these categories to service providers and contractors that help us operate, and to advertising, analytics, and similar partners as described in Sections 6–9. Under some U.S. state laws, certain advertising disclosures may be a “sale” or “share” of personal information. See Section 9.

We do not collect Social Security numbers, driver’s license numbers, or full payment-card numbers on our own servers. Card data is handled by our payment processors. See Section 18.

4. Information we collect

A. Information you provide

• Account and gate information. Email address, password, and research-use attestation when you register or log in (including through the account gate).
• Order and checkout information. Name, billing address, shipping address, phone number, email, company or institution name (if provided), order notes, coupon codes, and payment details submitted to our processors.
• Buyer qualification. Date of birth and field of qualified research, plus confirmation that you are purchasing for laboratory research and not for human or animal use. We use date of birth to confirm you are at least 21 years old. We do not save a date of birth that fails the age check.
• Communications. Emails, chat transcripts, contact-form messages, order-tracking inquiries, and any files you send us.
• Marketing preferences. Email signup, unsubscribe choices, and similar consents.
• Waitlist, wishlist, and similar tools. Product interest and related account or email identifiers.

B. Information collected automatically

• IP address, browser type, device type, operating system, language, referring/exit pages, timestamps, and pages or products viewed.
• Cookies, pixels, SDKs, and similar technologies (see Section 6).
• Approximate location derived from IP address.
• Order-attribution data (for example, which campaign or click led to a visit or purchase).
• Log files, security events, and fraud-prevention signals.

C. Information from third parties

• Payment processors and banks (authorization results, last four digits, card brand, AVS/CVV results, decline reasons — not full PAN/CVV stored by us).
• Shipping carriers (delivery status, tracking numbers, address-correction data).
• Advertising and analytics partners (campaign performance, hashed identifiers, conversion events, lookalike or remarketing segments).
• Email and automation platforms (opens, clicks, bounces, unsubscribes).
• Fraud, tax, and address-validation tools, if we enable them.
• Public or commercially available sources, where lawful, for fraud prevention or to keep records accurate.

5. How we use information

We use personal information to:

• Create and maintain your account, authenticate you, and operate the account gate.
• Process, fulfill, ship, and support orders; calculate shipping and taxes; handle returns or refunds according to our policies.
• Verify age (21+) and research-use eligibility, and keep related attestations.
• Send transactional messages (order confirmations, shipping updates, password resets, account notices).
• Send marketing email where permitted (see Section 7).
• Provide customer support, including chat and email.
• Operate, debug, secure, and improve the Site, catalog, and checkout.
• Measure advertising, attribute orders, build audiences, and serve or limit ads (including retargeting).
• Detect, investigate, and prevent fraud, abuse, chargebacks, and violations of our terms or the law.
• Comply with U.S. federal, state, and local law, lawful requests, and our own legal, tax, and accounting obligations.
• Enforce our terms, protect our rights and property, and protect the safety of our operations.
• Evaluate a corporate transaction (merger, acquisition, financing, or sale of assets).

We do not use the Site to provide medical advice, veterinary advice, or health care. Personal information we collect is for operating a research-supply storefront, not for treating or diagnosing anyone.

6. Cookies, pixels, analytics, and advertising

We and our partners use cookies, pixels, tags, scripts, and similar technologies (“Tracking Technologies”). These may be set on your browser or device when you visit the Site, including from ads that bring you here.

Types we may use

• Strictly necessary. Cart, checkout, login, security, load balancing, and similar functions. The Site may not work without these.
• Functional. Remembering preferences, gate bypass, or similar convenience features.
• Analytics. Understanding traffic, product views, and checkout funnels (for example, Google Analytics or similar tools).
• Advertising and measurement. Paid search, paid social, retargeting, conversion tracking, and lookalike audiences. This may include pixels and tags from platforms such as Google, Meta (Facebook/Instagram), TikTok, LinkedIn, and other ad networks we use from time to time.

What advertising partners may receive

Depending on the tool and your settings, partners may receive or infer identifiers (cookie ID, device ID, IP address), on-site events (viewed a product, added to cart, purchased), and hashed email or other customer-match data used to measure or optimize ads. Some of this activity is “targeted advertising,” a “share,” or a “sale” under certain state laws. See Section 9.

Your choices

• Browser controls. You can block or delete cookies in your browser. Blocking necessary cookies may break cart, account, or checkout.
• Platform opt-outs. Google, Meta, and similar companies provide ad-preference and opt-out tools in their own accounts and help centers.
• Industry tools. You may use resources such as the Network Advertising Initiative or Digital Advertising Alliance opt-out pages for participating companies.
• Global Privacy Control (GPC). Where required, we treat a recognized GPC signal as a request to opt out of “sale” / “share” / targeted advertising for that browser.
• Email us. You may also request an opt-out as described in Section 15.

We do not currently respond to the older “Do Not Track” (DNT) header as a separate standard, because there is no consistent industry meaning for DNT. GPC is addressed above.

7. Email and other communications

We send transactional email that is reasonably necessary to your account or order (for example, confirmations, shipping notices, and security messages). These are not marketing messages.

We may send commercial / marketing email about Osae Research products, restocks, education that promotes the shop, or similar content, consistent with the U.S. CAN-SPAM Act and any applicable state law. You can unsubscribe using the link in those emails or by writing to support@osaeresearch.com. We will honor opt-outs within the time required by law. Unsubscribing from marketing does not stop transactional mail related to an account or order.

If we collect a phone number, we use it primarily for shipping, order issues, and fraud prevention. We do not send marketing texts unless you give consent required by the Telephone Consumer Protection Act and similar laws. Standard message and data rates may apply if you opt in.

Email and automation may be handled by service providers (for example, a store email platform and/or an outreach tool). Those providers process data under contract to send mail and report delivery metrics.

8. How we disclose information

We disclose personal information as follows:

• Service providers and contractors. Hosting, content delivery, ecommerce (including WooCommerce and related plugins), checkout, email, customer support, analytics, security, fraud prevention, accounting, and similar vendors who process information on our instructions.
• Payment processors. To authorize and settle transactions and manage chargebacks. See Section 18.
• Shipping and logistics partners. Name, address, phone, and package details needed to deliver orders and provide tracking.
• Advertising, measurement, and analytics partners. As described in Sections 6 and 9.
• Professional advisors. Lawyers, accountants, bankers, and insurers, under confidentiality obligations where appropriate.
• Authorities and legal matters. When we believe disclosure is required or appropriate to comply with law, regulation, legal process, or government request; to enforce our terms; or to protect rights, safety, or property.
• Corporate transactions. In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets. Successors may continue to use information as described in this Policy (or a successor policy).
• With your direction. If you ask us to share information or use a feature that obviously sends data to someone else.
• Affiliates. Awaken Labs LLC and any parent, subsidiary, or brand under common control, for the purposes in this Policy.

We do not sell customer mailing lists as a standalone product. Advertising pixels and similar tools are addressed separately in Section 9.

9. Sale, share, and targeted advertising

We do not sell personal information for cash in the ordinary sense. U.S. state privacy laws (including the California CCPA/CPRA) define “sale” and “share” more broadly. Disclosing identifiers and activity data to advertising or analytics companies for cross-context behavioral advertising can be a “sale,” a “share,” and/or “targeted advertising.”

If we use paid advertising, pixels, customer-match uploads, or similar tools, we may sell or share the following categories for those commercial purposes: identifiers, commercial information, internet/network activity, approximate geolocation, and inferences. We do not sell or share sensitive personal information (date of birth or account credentials) for advertising.

To opt out of sale, share, and targeted advertising:

• Email support@osaeresearch.com with the subject line “Do Not Sell or Share My Personal Information.”
• Use a recognized Global Privacy Control signal in your browser, where we are required to honor it.
• Use the platform and industry opt-outs in Section 6.

Opting out does not stop necessary cookies, transactional email, or ads that are not based on selling/sharing your personal information (for example, contextual ads). Some opt-outs are browser-specific; if you clear cookies or switch devices, you may need to opt out again unless we can match a logged-in request to your account.

Nevada. Nevada residents may request that we not sell certain covered information for monetary consideration by emailing support@osaeresearch.com with the subject “Nevada Do Not Sell.”

California Shine the Light. California residents may request information about our disclosure of personal information to third parties for their own direct marketing in the prior calendar year, to the extent that law applies. Email support@osaeresearch.com with the subject “Shine the Light.” We do not disclose personal information to unaffiliated third parties for their own direct marketing in a way that requires a Shine the Light report, other than advertising technology described in this Policy.

10. Sensitive personal information

Where state law treats the following as sensitive, we collect:

• Account credentials (email and password) to operate your account. Passwords are stored in hashed form by the Site’s account system, not in plain text.
• Date of birth to confirm you are 21 or older before completing a purchase. We do not use date of birth to advertise to you, to infer health conditions, or to build marketing profiles.

We use sensitive personal information only to provide the services you request, to maintain and secure accounts, to verify age and research-use eligibility, and to comply with law. We do not use or disclose sensitive personal information for purposes that require a separate “limit the use” right beyond what is described here. You may still request deletion or other rights as allowed by law (see Section 14).

This is not a HIPAA relationship. We are not a covered entity or business associate in connection with the Site. Information you provide (including research field and date of birth) is not protected health information under HIPAA.

11. Retention

We keep personal information only as long as reasonably needed for the purposes in this Policy, unless a longer period is required or allowed by law. In general:

• Accounts. For the life of the account, then a reasonable period after closure for security, dispute, and legal purposes.
• Orders, invoices, and tax records. Typically up to seven (7) years, or longer if a dispute, chargeback, audit, or legal hold requires it.
• Buyer qualification (age / research field). For as long as needed to evidence that a purchase was made by a qualified adult for research use, and as required by law.
• Marketing lists. Until you unsubscribe or we suppress or delete the record in the ordinary course.
• Cookies and logs. According to each technology’s lifespan and our log-rotation practices (often days to two years, depending on the tool).
• Support tickets and chat. For a period needed to resolve issues and improve service, then according to our backup cycles.

When we no longer need information, we delete it, de-identify it, or isolate it from further use, consistent with our systems and backups.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including HTTPS, access controls, hashed passwords, and payment handling by PCI-oriented processors. No method of transmission or storage is 100% secure. You are responsible for keeping your password confidential and for activity on your account.

If we are required by law to notify you of a data incident, we will do so using the contact information we have on file, or by Site notice, as the law allows.

13. Age requirement and children

The Site and our products are intended only for adults who are 21 years of age or older and who are purchasing for lawful laboratory research. We do not knowingly collect personal information from anyone under 21, and we do not knowingly collect personal information from children under 13.

Checkout is designed to reject orders from buyers who are under 21. If we learn we have collected personal information from someone under 21, we will delete it as required by law and may close the account.

Parents or guardians who believe a minor provided information may contact support@osaeresearch.com.

14. Your U.S. privacy rights

Depending on your state of residence, you may have some or all of the following rights regarding personal information we hold about you. These rights are subject to legal exceptions (for example, we may keep records we need for an order, fraud prevention, or tax).

• Know / access. Request that we confirm whether we process your personal information and provide a copy of the categories and/or specific pieces, as the law requires.
• Correct. Request correction of inaccurate personal information.
• Delete. Request deletion of personal information, subject to exceptions (including completed transactions, security, legal holds, and backup systems until they cycle out).
• Portability. Request a portable copy of certain information you provided to us.
• Opt out of sale, share, and targeted advertising. As described in Section 9.
• Limit use of sensitive personal information. Where that right applies; see Section 10 for how we already limit that use.
• Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects, if we ever engage in that activity. We do not currently make automated decisions with legal or similarly significant effects about you (credit, employment, housing, insurance, or the like) based on Site profiling.
• Non-discrimination. We will not deny goods or services, charge a different price, or provide a different level of quality because you exercised a privacy right, except as permitted (for example, a bona fide loyalty or discount program you choose to join).
• Appeal. If we deny a request, some states allow you to appeal. We will explain how in our response.

These rights may apply under California (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Florida, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and other U.S. state laws as they take effect. We honor applicable rights based on your residency and the law that applies. You do not lose non-waivable rights under those laws by using the Site.

15. How to exercise your rights

Email: support@osaeresearch.com
Use a clear subject line such as “Privacy Request — Access,” “Privacy Request — Delete,” or “Do Not Sell or Share My Personal Information.”

Mail:
Awaken Labs LLC
Attn: Privacy Request
2350 West State Route 89A
Sedona, AZ 86336

Please include your name, the email and shipping address associated with your account or orders, your state of residence, and a description of the request. We will take reasonable steps to verify you are the person we have on file (for example, matching email and order details). We may ask for additional information if needed to prevent fraud. We cannot honor a request if we cannot verify you.

Authorized agents. You may use an authorized agent where the law allows. We may require proof of authorization and still verify your identity directly, unless the law says otherwise.

Timing. We will respond within the period required by applicable law (generally 45 days, with an extension where permitted). If we deny a request, we will say why and, where required, how to appeal. After an appeal is denied, you may contact your state attorney general as provided by that state’s law.

Frequency. We may limit the number of free access or deletion requests in a 12-month period as allowed by law.

16. Financial incentives

We may offer a discount, store credit, or similar benefit in connection with creating an account or joining an email list (for example, a new-customer coupon). Participation is optional. Categories of personal information involved typically include identifiers (email, name) and commercial information (that you are a new customer or subscriber).

The value of this program to us is reasonably related to the value of the information and the ongoing relationship (for example, the ability to complete an order, reduce fraud, and send relevant offers). We do not assign a per-record cash price to each email address beyond that good-faith relationship. You may withdraw by closing your account, unsubscribing from marketing, or emailing support@osaeresearch.com. Withdrawing does not require us to unwind a discount already applied to a completed order, except as our refund policy or the law requires.

17. Third-party sites and services

The Site may link to third-party websites, payment pages, shipping trackers, lab PDFs, or social platforms. Those services have their own privacy practices. We are not responsible for them. Review their policies before providing information.

Embedded content (for example, fonts, maps, video, or chat widgets) may allow the third party to collect data about your interaction, including your IP address.

18. Payments

We use third-party payment processors to accept cards and other payment methods. Those processors collect payment-card information directly or through their scripts on checkout. We receive confirmation of payment, limited card metadata (such as brand and last four digits), billing details needed for the order, and fraud/AVS results. We do not store full primary account numbers or CVV codes on our servers.

Your use of a payment method is also subject to the processor’s and card network’s terms and privacy policies. Chargebacks and disputes may require us to share order and communication records with the processor or bank.

19. Audience and location

The Site is directed at customers in the United States. We process personal information in the United States. We do not target the European Economic Area, United Kingdom, or Switzerland, and we do not represent that the Site complies with GDPR or UK GDPR.

If you access the Site from outside the United States, you understand that your information will be processed in the U.S., where protections may differ from those in your country. Do not use the Site if you are not permitted to do so under the laws that apply to you.

20. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on this page and, where required, we will provide additional notice (for example, email to the address on your account or a notice on the Site). Your continued use of the Site after the effective date of a revised Policy means you acknowledge the updated Policy, except where applicable law requires a different standard (such as consent).

21. Contact us

For privacy questions or requests:

Awaken Labs LLC d/b/a Osae Research
2350 West State Route 89A
Sedona, AZ 86336
United States

Email: support@osaeresearch.com

Please do not send payment-card numbers or passwords to this address.

22. Applicable law

We collect and process personal information in accordance with applicable United States federal, state, and local laws. Nothing in this Policy limits any non-waivable right you have under those laws.

Products are offered for laboratory research use only. There is no express or implied authorization for use in humans or animals. Buyers are solely responsible for complying with all laws and institutional rules that apply to their purchase, possession, handling, storage, and use of research materials, including any restrictions in their city, county, state, or under federal law.

Except where a consumer-protection or privacy statute requires otherwise, this Policy is governed by the laws of the State of Arizona, without regard to conflict-of-law rules, and disputes relating to this Policy are subject to the dispute-resolution provisions in our Terms & Conditions.

Last reviewed: 2026-11-08

For laboratory research use only. Not for human or veterinary use.