We do not accept returns. Due to the nature of research peptides, including lyophilized materials, cold-chain handling, and the fact that we cannot restock a vial after it leaves our control, we cannot accept product returns. All sales are final except as stated below.
Products are sold strictly for laboratory research. They are not drugs, foods, cosmetics, or medical devices. They are not intended for human or animal use. Purchase, possession, handling, and use are the buyer’s responsibility. All applicable local, state, and federal laws apply.
Contents
1. No product returns
Osae Research (“we,” “us,” or “our”) does not accept returns of products purchased on https://www.osaeresearch.com (the “Site”).
Do not ship products back to us. We will not issue a refund or credit for a returned package, and we will not restock returned vials. Unsolicited returns may be refused or destroyed.
This policy applies to all catalog items, including individual research peptides and blends.
2. Why peptides cannot be returned
Research peptides are laboratory reagents, not ordinary retail goods. Once a shipment leaves our facility:
- We cannot verify storage temperature, light exposure, or chain of custody.
- Lyophilized material can be degraded, opened, reconstituted, or contaminated in ways that are not visible on inspection.
- Returned vials cannot be placed back into inventory for another laboratory.
- Cold-packed and time-sensitive shipments are not suited to a reverse-logistics loop.
For those reasons, we do not operate a return program.
3. Cancellations before shipment
If we have not yet shipped, you may request cancellation by emailing support@osaeresearch.com with your order number. We will generally cancel and refund the purchase.
Once a shipping label is created or the order is in fulfillment, cancellation may no longer be possible. A cancellation before shipment is not a product return.
4. Wrong item, shortage, or damage
If we shipped the wrong item, a quantity shortage we caused, or the package arrived damaged in a way reasonably attributable to transit or our packing, contact support@osaeresearch.com within forty-eight (48) hours of the carrier’s marked delivery (the date and time the carrier records the package as delivered).
Include your order number, photos of the packaging and product, and a short description. Claims reported after that 48-hour window are not eligible.
If we confirm the claim, we will, at our option, replace the affected item or refund the amount you paid for it (including related shipping if the whole order is affected). We will tell you if we need the original package held for a carrier claim. We still do not accept the product back into inventory as a customer return.
5. What is not eligible
The following are not eligible for return, replacement, or refund:
- Change of mind, duplicate orders you placed, or ordering the wrong product.
- Opened, reconstituted, unlabeled, or improperly stored vials.
- Failed experiments, protocol outcomes, or a conclusion that a product is not suitable for a particular research use.
- Degradation after delivery caused by delay in retrieving the package, leaving it at the door, or storage that does not follow laboratory practice.
- Carrier delay by itself, once the carrier has the shipment, except as part of a confirmed damage claim under section 4.
6. How refunds are issued
When a refund is approved under this policy (pre-shipment cancellation, or a confirmed section 4 claim), we issue it to the original payment method unless we agree otherwise. Processing times depend on the payment processor and your bank.
Please contact us before filing a chargeback or payment dispute. Unexplained chargebacks may result in account closure and collection of the order amount plus our documented costs, to the extent allowed by law.
7. Relationship to the Terms
This Return Policy is the specific published policy for returns, cancellations, and related refunds. It applies to those topics. Our Terms & Conditions continue to apply to everything else, including eligibility, research-use only sales, shipping and risk of loss, and dispute resolution.
Nothing in this policy requires us to accept a product return. Rights that cannot be waived under applicable law still apply.
8. Contact
Support: support@osaeresearch.com